Cancellation & Refund Policy

Business Name: Virtual Private Network

Website: vpnshoping.com

Support Email: info@vpnshoping.com

Effective Date: 20/12/2025

Order Cancellation

• Orders can be cancelled only before shipment/dispatch.
• To cancel, email us with your Order ID and registered mobile number.
• If the order is already shipped, it cannot be cancelled. You may request a return/refund as per the policy below.

Returns (Eligibility)

You can request a return/refund if:

• You received a damaged, defective, expired, or wrong product, or
• The package was tampered/open at delivery (please do not accept the delivery and inform us immediately).

Return request window: Within 7 days of delivery.

Return Conditions

• Product must be unused, unopened, and in original packaging with labels (unless damaged/defective/wrong item).
• To help faster verification, share product photos and (if possible) an unboxing video.

Non‑Returnable Items (Hygiene & Safety)

Due to hygiene and safety reasons, opened/used personal care products (e.g., shampoo, facewash, moisturizer, hair oil) are generally not returnable, unless the product is damaged/defective/expired or wrongly delivered.

Refund Process

• After approval, we will arrange pickup (where available) or request you to ship the product back.
• Refund is processed after verification/inspection (as applicable).

Refund Timeline

• Once approved, refund will be completed within 7 working days.
• Refund will be made to the original payment method (or another method as communicated).

Shipping Charges

• If return is due to our error (wrong/damaged/defective item), return shipping (if any) will be borne by us.
• If return is due to customer preference, shipping charges may not be refundable.

Contact Us

Email: info@vpnshoping.com
Address: Shop 20, First Floor, Gali No. 1, Sai Dham Mandir, Sector-86, Kheri Kalan, Faridabad, District Faridabad, Haryana, India