Cancellation & Refund Policy
Business Name: Virtual Private Network
Website: vpnshoping.com
Support Email: info@vpnshoping.com
Effective Date: 20/12/2025
Order Cancellation
- Orders can be cancelled only before shipment/dispatch.
- To cancel, email us with your Order ID and registered mobile number.
- If the order is already shipped, it cannot be cancelled. You may request a return/refund as per the policy below.
Returns (Eligibility)
You can request a return/refund if:
- You received a damaged, defective, expired, or wrong product, or
- The package was tampered/open at delivery (please do not accept the delivery and inform us immediately).
Return request window: Within 7 days of delivery.
Return Conditions
- Product must be unused, unopened, and in original packaging with labels (unless damaged/defective/wrong item).
- To help faster verification, share product photos and (if possible) an unboxing video.
Non‑Returnable Items (Hygiene & Safety)
Due to hygiene and safety reasons, opened/used personal care products (e.g., shampoo, facewash, moisturizer, hair oil) are generally not returnable, unless the product is damaged/defective/expired or wrongly delivered.
Refund Process
- After approval, we will arrange pickup (where available) or request you to ship the product back.
- Refund is processed after verification/inspection (as applicable).
Refund Timeline
- Once approved, refund will be completed within 7 working days.
- Refund will be made to the original payment method (or another method as communicated).
Shipping Charges
- If return is due to our error (wrong/damaged/defective item), return shipping (if any) will be borne by us.
- If return is due to customer preference, shipping charges may not be refundable.
Contact Us
Email: info@vpnshoping.com
Address: Shop 20, First Floor, Gali No. 1, Sai Dham Mandir, Sector-86, Kheri Kalan, Faridabad, District Faridabad, Haryana, India