Frequently Asked Questions

Creating an account is simple! Click the "Register" button at the top of the page, fill in your details including name, email, mobile number, and password. You can also use a referral code if you have one. Once registered, you'll get a unique 6-digit username for easy identification.

Absolutely! We use industry-standard encryption and security measures to protect your personal information. Your data is stored securely and we never share your personal details with third parties without your consent.

Yes, you can update your account information anytime by logging in and visiting your profile page. You can change your name, email, mobile number, and manage your addresses.

Browse our products, add items to your cart, proceed to checkout, select your delivery address, choose your payment method, and confirm your order. You'll receive an order confirmation email with tracking details.

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed yet. Contact our customer support immediately or check your order status in the "My Orders" section.

There is no minimum order value! You can purchase any single item. However, orders over ₹50 qualify for free delivery.

After placing an order, you can track it in the "My Orders" section of your account. You'll also receive SMS and email updates about your order status including confirmation, processing, shipping, and delivery.

We accept multiple payment methods including Cash on Delivery (COD), online payments via Razorpay (UPI, Credit/Debit Cards, Net Banking), and wallet payments using your VPNShopping wallet balance.

Your VPNShopping wallet is a prepaid account where you can store money for quick and easy purchases. You can add money to your wallet or earn through referrals, cashbacks, and promotional offers. Wallet payments are instant and secure.

Yes! You can pay partially with your wallet balance and the remaining amount through COD or online payment. The system automatically calculates the best combination for you.

Currently, wallet top-ups are done through referral bonuses, cashback offers, and promotional credits. We're working on adding direct wallet recharge options soon.

Yes, all online payments are processed through Razorpay, which uses bank-level security with 256-bit SSL encryption. We never store your card details on our servers.

Delivery is FREE for orders above ₹50. For orders below ₹50, a nominal delivery fee of ₹5 applies. We believe in transparent pricing with no hidden charges.

Standard delivery takes 3-7 business days depending on your location. We process orders within 24 hours and provide tracking information once shipped.

Yes, we deliver pan-India to all serviceable PIN codes. During checkout, you can verify if we deliver to your location by entering your PIN code.

Our delivery partner will attempt delivery 2-3 times. If you're unavailable, you can reschedule delivery or the package will be returned to our warehouse. You can then arrange redelivery.

You can change the delivery address only if the order hasn't been shipped yet. Contact our customer support immediately with your order number and new address details.

We offer a 7-day return policy for most products. Items must be unused, in original packaging, and in sellable condition. Health and personal care products have specific return guidelines for hygiene reasons.

Go to "My Orders", select the order, click "Return Item", choose the reason for return, and schedule a pickup. Our team will collect the item and process your refund once verified.

Refunds are processed within 7-10 business days after we receive and verify the returned item. The amount will be refunded to your original payment method or VPNShopping wallet.

Currently, we don't offer direct exchanges. You can return the item and place a new order for the desired product. This ensures you get exactly what you want.

Share your unique referral link with friends and family. When someone registers using your link and makes their first purchase, both you and your friend earn rewards in your VPNShopping wallet!

Your referral link is available in your account dashboard. You can copy it and share via WhatsApp, Facebook, or any messaging platform. Each user gets a unique referral code.

Earn wallet credits for each successful referral. The exact amount may vary based on ongoing promotions. Check your wallet transactions to see referral bonuses credited to your account.

No limit! You can refer as many people as you want and earn rewards for each successful referral. The more you share, the more you earn.

Click "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions in the email to set a new password.

Yes! You can add multiple addresses in your account and choose which one to use during checkout. You can also set a default address for faster checkout.

If you wish to delete your account, please contact our customer support. Note that this action is irreversible and you'll lose access to your order history and wallet balance.

Mobile verification ensures account security and helps us send you important order updates via SMS. It also prevents unauthorized access to your account.